Job Summary
| Position Title | Customer Service Support Engineer |
|---|---|
| Hiring Organization | Assa Abloy Group |
| Job Location | Dubai, UAE |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- To manage Projects cycle, from LPO till delivery, ensures smooth workflow with research, diagnose, trouble shoot & Resolve Customer issue with accuracy
Job Responsibilities
- Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project approval stages: HW samples/ mock ups/ material submittals approvals and testing
- Coordinate with internal teams (Order Entry, Technical, Engineering, Quality, Production, Procurement and Logistics) in the different project execution stages: SD drawings approvals, delivery of the products within the agreed deadline with customer
- Coordinate with customers to resolve all their related queries technical and delivery time wise
- Partner with Sales to resolve customer concerns technical and delivery time wise
Job Requirements
- Engineering degree holder or extensive experience in construction, building or civil/structural5-year experience in the same field/productsKnowledgeable on AUTOCAD, primaveraHigh level of computer skills
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