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Customer Service Officer- Russian/Chinese Speaker

Jobs in Majid Al Futtaim

Industry Type: Property Development, Retail, Hospitality, Leisure And Entertainment
Products: A&F, Carrefour, Crate & Barrel, Dalloyau, Dreamscape, Lululemon

Customer Service Officer- Russian/Chinese Speaker
Full Time
Front-Liners And Clerical Staf, AE
07/10/2023
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Job Summary

Position Title Customer Service Officer- Russian/Chinese Speaker
Hiring Organization Majid Al Futtaim
Job Location Front-Liners And Clerical Staf, AE
Base Salary AED
Job Schedule Full Time

Job Position

  • The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience

Job Responsibilities

  • Maintain a thorough knowledge of the assigned Asset Management Business Unit operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures
  • Ensure smooth day to day operations of the Customer Service Information Desk/Booths under the direction and guidance of Supervisor/Manager Customer Service and in accordance with the established Customer Service guidelines/procedures in order to serve the customers with quality services
  • Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming/professional attire standards to promote MAFP’s image
  • Assist the visitors/customers at the Information Desk/Booths by providing clear directions, information on on-going/upcoming mall promotional events/activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned
  • Ensure to maintain a positive, polite and professional attitude at all times serving each customer in order to create a memorable customer experience

Job Requirements

  • Bachelor’s degree in Business Administration / Marketing / Communications / PR or equivalent
  • Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Majid Al Futtaim