The role of the Senior Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business
This role will also monitor the orderly operation of equipment and/or rides
Job Responsibilities
Ensures that all customers use the Personal Protective Equipment (PPE) required for certain attractions in the correct manner
Operates rides according to the Standard Operating Procedures (SOPs’) and Risk Assessments
Owns health, safety and wellbeing and anyone or anything that may be affected by acts or omissions
Actively report incidents and stop any work activity if their personal safety is at risk at any time
Identifies equipment deficiencies for assets (games, rides, points of sale…etc
) and reports any issues to the Manager on duty and/or the relevant Technician
Maintains rides and/or equipment to meet company standards
Ensures children are signed in and out of appropriate areas
Job Requirements
Team oriented, energetic, friendly and outgoing
Excellent communication skills
Customer service orientation
1-2+ years of experience in any F&B/Customer Service/Retail industry preferred