Job Summary
| Position Title | Customer Service Executive |
|---|---|
| Hiring Organization | Aramex |
| Job Location | Dubai |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- Focal Point of Contact with clients for freight related requests
- Follow the end to end customer profile and maintain existing business
- Procure the best rates from the airlines after identifying the best solution for the customer
Job Responsibilities
- Provide Freight solution to the customerDevelop relation with the customerSupport client for any claim, payment issues or pending shipment
- End to end follow up on shipment life cycleProvide support for the sales, to quote client and Follow on business award
- Coordinate with multiple stakeholders internallyNegotiate rates with carriers / agents and officesAchieve the over all freight numbers for the customers assignedReport any failure to the line manager and ensure client is updated on time
- P&L monitoring and Job invoicing
- Handle freight enquiries, quotations and coordination with local and international clients
- Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
- Ensure Cargowise adoption & milestone status update integrity is 100%
- Monitor & manage airlines relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
- Coordinate with regional pricing desk for RFQs, projects & tenders whenever required
Job Requirements
- Bachelor’s degree in business or any other field3-4 years of relevant working experience in the Freight Forwarding industry Cargowise experience preferredExcellent MS office skills: Word, Excel and Power PointGood commands in professional emails writing
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