Job Summary
| Position Title | Customer Relations Executive |
|---|---|
| Hiring Organization | Majid Al Futtaim |
| Job Location | Dubai, UAE |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- To support the Customer Journey Service from signing of the Sales and Purchase Agreement to property handover and post-handover operations including managing of defects liability period, complaints and queries at any point of the customer life cycle
Job Responsibilities
- Plans and leads Client relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues
- Follow up with Clients regarding a variety of issues
- Tracks and follows up to ensure resolution of issues
- Regularly interacts and meets with customers to execute and complete periodic projects such as villa customizations, interior and exterior amendments, internal material, show villa visits
- Provide periodic feedback from customers to CX and Loyalty Program departments to assist them in enhancing customer experience
- Assist in the collation & coordination of the client handover packs ensuring that each apartment has a handover pack presented to the client
- Manage and maintain handover appointment calendars for each handover ensuring that cover is always in place and that the timing of handovers is effective
Job Requirements
- Bachelor Degree or DiplomaMinimum of 3 years’ Experience in similar field (1 year experience in Real estate preferable)Experience in Middle East is an added value
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