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Customer Experience Team Leader

Jobs in Serco

Industry Type: Transport, Healthcare, Government Services, Defense, Justice And Immigration
Services: Fire And Rescue Services, Asset Management, Facilities Management, Workforce Management, Nationalization, Customer Experience

Job Summary

Position Title Customer Experience Team Leader
Hiring Organization Serco
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time

Job Position

  • We are looking for Customer Experience Team Leaders to support our Customer Service team and provide world class customer service to all customers and to assist the Operations teams and service partners in delivering operational efficiency

Job Responsibilities

  • Form a core part of the delivery team and will be responsible for Customer Experience Agents within designated work locationsGuide, coach, train, and mentor team members to build successful and high performing Customer Experience Agents and ensure that all required standards and behaviors are successfully metPlan and execute break management and the redeployment of staff as and when required during the shift
  • Support the contract team in performance management of teams and individuals through regular performance reviews, training sessions and other development activities

Job Requirements

  • Educated to a level of High School Diploma, General Education Degree, or equivalent professional qualification
  • Team leadership and management skills
  • Experience in quality assurance
  • Minimum of 3-5 years’ experience in customer service (i
  • e
  • , Retail, Airports, F&B, Hotel, Hospitality)Minimum of 3 years leading a small-medium sized team (8-10 staff)
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Serco