We are looking for Customer Experience Team Leaders to support our Customer Service team and provide world class customer service to all customers and to assist the Operations teams and service partners in delivering operational efficiency
Job Responsibilities
Form a core part of the delivery team and will be responsible for Customer Experience Agents within designated work locationsGuide, coach, train, and mentor team members to build successful and high performing Customer Experience Agents and ensure that all required standards and behaviors are successfully metPlan and execute break management and the redeployment of staff as and when required during the shift
Support the contract team in performance management of teams and individuals through regular performance reviews, training sessions and other development activities
Job Requirements
Educated to a level of High School Diploma, General Education Degree, or equivalent professional qualification
Team leadership and management skills
Experience in quality assurance
Minimum of 3-5 years’ experience in customer service (i
e
, Retail, Airports, F&B, Hotel, Hospitality)Minimum of 3 years leading a small-medium sized team (8-10 staff)