Customer Experience Professionals

Jobs in Serco

Industry Type: Transport, Healthcare, Government Services, Defense, Justice And Immigration

Services: Fire And Rescue Services, Asset Management, Facilities Management, Workforce Management, Nationalization, Customer Experience

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Position Title	Customer Experience Professionals
Hiring Organization	Serco
Base Salary	AED
Job Schedule	Full Time

We are looking for Customer Experience Professionals to support our customer service team with operational activities related to provide customer services to our customers and the general public to support and maintain quality operations to meet the standards required of both Serco and its client

Ensure all relevant information is readily available to give to customers and remain abreast of all changes and upcoming events within the assigned city
Attend briefing sessions, conducted by client and Serco to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance
Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers
Coordinate with third party stakeholder when requiredCollect and use ‘on-the-spot’ customer feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes and reporting faults to the managers and always keeping the Manager informed

Educated to a High School Diploma level or General Education Degree (GED) or have an equivalent professional qualification
Have at least 1 years’ experience in a related field as a frontline staff in service industry
Proficiency in using computer and its office and service applications (MS Office)
Ability to understand, take direction, speak, read, write, and communicate in fundamental Arabic and English

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Serco