Job Summary
| Position Title | Customer Experience Professionals |
|---|---|
| Hiring Organization | Serco |
| Job Location | Dubai, UAE |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- We are looking for a Customer Experience Ambassador to support our customer service team with operational activities related to provide customer services to our customers and the general public to support and maintain quality operations to meet the standards required of both Serco and its client
Job Responsibilities
- Ensure all relevant information is readily available to give to customers and remain abreast of all changes and upcoming events within the assigned city
- Attend briefing sessions, conducted by client and Serco to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance
- Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers
- Coordinate with third party stakeholder when required
Job Requirements
- The job holder will be educated to a High School Diploma level or General Education Degree (GED) or they will have an equivalent professional qualification
- The job holder will have at least 1 years’ experience in a related field as a frontline staff in service industry
- Proficiency in using computer and its office and service applications (MS Office)
- Ability to understand, take direction, speak, read, write, and communicate in fundamental Arabic and English
- Good interpersonal, communication and problem-solving skills
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