The Core Agent is responsible for providing general information about the hotel and assisting callers
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral
Processes reservations from the sales office, other hotel departments, and travel agents
Job Responsibilities
Knows the type of rooms available as well as their location and layout
Creates and maintains reservation records by date of arrival and alphabetical listing
Communicates reservation information to the front desk
Open and close the availability as and when required of hotel in all channels and website
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers
Job Requirements
At least 1-2 years’ experience in a similar role within 5* Luxury HotelsBachelor’s Degree in Hospitality Management or EquivalentStrong communication and customer service skills