Job Summary
| Position Title | Butler - Private Residence |
|---|---|
| Hiring Organization | Rotana Hotel |
| Job Location | Abu Dhabi, United Arab Emirates |
| Base Salary | AED |
| Job Schedule | Full Time |
Job Position
- As a Butler you are responsible to provide professional and personalized service to our guests who stay in the hotel Villas and Suites assigned to you, ensuring their stay will become a memorable experience
Job Responsibilities
- Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests
- Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest
- Identify and anticipate guest needs and ensure personalized service is provided
- Liaise with the Front Office Guest Service Team, and any other relevant department or section to fulfil all requests or recommendations that the guest has
- In room dining, restaurants, laundry, Spa bookings, special occasions, outside hotel requirements
- Liaise with other departments that require access to the Suite / Villa for operational purposes in order for them to discreetly access whilst the guest is out, or in coordination with the guest
- Pool cleaning, room cleaning, turndown service, maintenance etc.
Job Requirements
- You should have at least 1 year experience in the Front Office within a similar role
- Good English communication skills along with strong interpersonal and problem solving abilities are essential
- Computer literate and previous experience with Opera are an advantage
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