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Associate Call Center

Jobs in Aster Hospitals

Industry Type: Healthcare

Job Summary

Position Title Associate Call Center
Hiring Organization Aster Hospitals
Job Location Dubai, UAE
Base Salary AED
Job Schedule Full Time

Job Position

  • N/A

Job Responsibilities

  • Attend customer enquiries through inbound callsRecord the call details in the system along with summary of queryAssists customers for call back requests received through emails, booking appointmentsRegisters customers and educate them about the special programs/ initiativesAnswers queries on redemptions, point upgrades, offers, etc
  • Ensures customers details are updated in the relevant databases as and when requested

Job Requirements

  • Registering customers on calls during or before any campaigns conducted by CR, operations, etc
  • Conducts customer satisfaction surveys through outbound calls for customersUse statistical methods to validate the data accuracy and analyse the data sets to derive relevant informationMaintains a record of all the surveys
Disclaimer

THIS JOB WAS ORIGINALLY POSTED ON

Aster Hospitals