Job Summary
| Position Title | Fashion Consultant |
|---|---|
| Hiring Organization | Chalhoub Group |
| Job Location | Abu Dhabi |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Communication Skills, Retail, Hospitality, Aviation Or Customer Service |
| Joining | Immediately |
| Nationality | Any |
| Languages | English, Arabic |
| Category | Retail And Distribution |
Position Details
- Fashion Consultant
- At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in store.
Responsibilities
- You will collect data on customer behavior, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni channel approach
- Provide pre buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up to date with app offerings etc..
- Support with in store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell throughs within the store
- Support in store CX initiatives
- Provide input to what s working well/what s not working well within the store
Requirements
- Arabic language is mandatory for this role
- Strong English communication skills
- Experience within a customer facing role (Retail, Hospitality, Aviation or Customer Service)
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