Job Summary
| Position Title | Patient Business Services Coordinator |
|---|---|
| Hiring Organization | American Hospital Dubai |
| Job Location | Dubai |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | High school graduate / Bachelor degree is preferred |
| Required Skills | Medical, Cashiering |
| Required Experience | 3-5 years |
| Joining | Immediately |
| Nationality | Any |
| Languages | English/Arabic |
Position Details
- Patient Business Services Coordinator
- Admit patients according to established protocols and standards.
- Explain and hand out patient s rights & responsibilities to the patient.
- Register patients, makes sure pre-registration form is complete, enters all data into Meditech system.
- Modifies patient information -upon their attendance or calling- on Meditech system according to established criteria.
- Ensure the right entry of financial details for patients in Meditech after obtaining the documents to support the payment mode
- Ensure having updated patients details and signed consent upon every admission to the hospital as per HPP
- Liaises with Insurance Department to resolve Admissions Registrations error.
- Liaises with the Finance Team to resolve financial and cash outstanding issues.
- Collects IP patient payments/deposits in arranging with Head Cashier.
- Maintain full knowledge of hospital services.
- Prepares Cost estimates according to the guidelines. Inform patients of their costs estimates prior to their Admissions.
- Ensure that all Insurance patients have a pre-approval for their surgeries/non-surgical Admissions in coordinating with Insurance Office.
Responsibilities
- Liaise with Nursing Office & bed Manager to arrange daily Bed Managements process. Inform Nursing Supervisor/Bed Manager of any special patient s room requirements.
- Collect Patients valuables according to hospital policy.
- Transfer patients From/To AMERICAN HOSPITAL DUBAI according hospital policy & procedure.
- Ensure that The OR list is confirmed for the next day. Updates Nursing Supervisor, Operation Room, & Surgeon of any changes/cancellations.
- Monitor The IP List on daily basis.
- Demonstrate ability in multi handling of phone lines.
- Telephonic messages documented and channeled appropriately.
- To ensure that all departmental report & correspondence are completed timely & accurately.
- Participates in staff meetings and unit projects
- Assists in orientation of new staff members.
- Facilitates efficient office function by consulting and communicating with all co-workers.
- Maintain complete knowledge at all time of all hospital feature/services/price/packages and hours of operations.
- To ensure that the place of work and surrounding area is kept clean & organized at all time.
- Ensure responding to patient s emails & queries on timely manner.
- Ensure responding to clinics staff/ other hospital department s requests on timely manner. ( ex. Requests for cost estimates).
- Demonstrate good and extensive knowledge of Billing Guidelines that are followed in Finance department.
- Manages the utilization reviews of the packages on daily basis, escalates any differentials, major issues with the Office Leader.
- Manages utilization reviews of Self Pay and Corporate Bills, ensures that charges and OR codes are entered on the same day of the surgery in order to avoid late charges entries.
- Manages approvals from corporate.
- Interim bills submission, ensuring patient s counseling and periodic update of any outstanding amount. Meets patients in the room when required or as advised by the office leader.
- Ensures particular billing functions are done properly. Ex. Reverse and re-batch and bills proration.
- Assists the office leader in the monthly MIS reporting.
- Enters Patient s Charge Sheet, Telephone and Cafeteria bills for Inpatients on a day to day basis.
- Submission and filling of insurance claims / invoices and relevant documents.
- Follow-up on patient s outstanding and insurance rejections.
- Maintains full knowledge of day to day billing & cashiering processes pertaining to discharge process of Inpatients including day case procedures according to billing guidelines
- Cash Reconciliation for all cash collecting units of AHD
- Patients liaising /counseling in regards to their detailed bill, liaise with end users and other hospital departments regarding any patient s query.
- Attaching packages on daily basis, prepares month end report.
- Liaise with Insurance Department regarding approvals, co-payments and self pay portions.
- Handling daily petty cash to all cash units of AHD.
- Handling Banking deposits of cash and cheques.
- Interim/final bills settlements
- Perform other related duties as assigned.
Requirements
- High school graduate / Bachelor degree is preferred.
- English/Arabic proficiency
- Computer literacy, proficient in Excel
- Minimum 3-5 years of recent customer service experience
- Medical Terminology / or exposure to medical environment
- Previous cashiering experience
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