Job Summary
| Position Title | Parts Advisor |
|---|---|
| Hiring Organization | Al Futtaim |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Skills | Sales And Services, MS Office, SAP |
| Required Experience | 2-3 years |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- To find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.
Responsibilities
- Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
- Responsible for credit customer s follow-up of payments as per credit terms and conditions granted to the customers.
- Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
- Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
- Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
- Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
- Follow customer service values and achieve CSV targets to surpass in meeting the needs and expectations of the customers.
- Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
Requirements
- Spare parts sales experience in the automotive industry
- Good sales and customer service experience
- Knowledge with parts catalogue
- Good systems knowledge preferably with SAP
- Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
- Minimum of 2-3 years experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
- Ability to speak, write and read English to deal with supervisors and customers
- Working knowledge of MS office, SAP knowledge preferred
- Proficient with Electronic Parts Catalogue (EPC)
- Has good product and process knowledge
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