Job Summary
| Position Title | Associate - Customer Contact Services |
|---|---|
| Hiring Organization | ADCB Group |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | Diploma holder / University Graduate preferable |
| Required Skills | Internal And External Customers Dealings |
| Required Experience | Customer Service Environment / Call Centre |
| Joining | Immediately |
| Nationality | Any |
| Languages | English, Arabic |
Position Details
- To provide Internal and External customers with accurate information regarding ADCB products and services
- Handle telephonic enquiries and cross-selling of ADCB Retail Banking products
- Provide correct information to all customers regarding their accounts, credit cards, loans etc
- Answer customer queries and resolve simple complaints immediately
- Initiate outbound calls when required
- Cross sell various retail banking products and generate leads
- Maximize returns and minimize risk and enhance relationships for the bank
- Produce high quality calls and continuous follow up that leads to complete customer satisfaction
- Communicate well and provide feedback for both internal and external customers for improvement of services or processes
- Contribute to the overall success of the unit and generate ideas that can be implemented to enhance productivity
Requirements
- Diploma holder, University Graduate preferable
- Bilingual (Arabic & English) is preferred
- Previous experience in a Customer Service Environment / Call Centre would be advantageous
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