Job Summary
| Position Title | Support Specialist – Relationship Management |
|---|---|
| Hiring Organization | ADCB Group |
| Base Salary | AED |
| Job Schedule | Full Time |
| Required Degree | Bachelor's Degree |
| Joining | Immediately |
| Nationality | Any |
| Languages | English |
Position Details
- To action requests and complete activities that service Wholesale Banking Group (WBG) clients in the assigned portfolios needs and requests in order to build sustainable customer relationships and support the coverage teams in increasing ADCB’s revenue generation
Responsibilities
- Relationship Management: Action customer requests, respond to customers’ needs, complete sales and service activities and ensure complaints are resolved on time in order to build long term customer relationships and support in revenue generation
- Financial Analysis and Credit Assessment: Support in gathering the required information and documentation that allow the relationship and senior relationship managers to analyze clients’ financial health and needs as well as their industries/markets on regular basis in order to identify lending, selling and cross-selling opportunities that improve ADCB’s profitability
- People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance
- Policies, Processes, Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
- Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programs and projects in line with the bank’s standards Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Requirements
- At least 3 years of experience in banking
- Bachelor’s Degree in Business Administration, Finance, Engineering, Law or equivalent
- Client Service Skills
- Problem Solving Skills
- Analytical Skills
- Presentation and Communication Skills
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, Access)
© 2025 Khanfas. All right reserved | Privacy Policy | Terms & Conditions | Sitemap